Shipping Policy

Last Updated: July 8, 2026

At Pawtive, we're committed to delivering your order quickly, safely, and reliably. Below you'll find information about our shipping process.

Order Processing

Orders are typically processed within 1–2 business days after your order has been placed and payment has been received.

Orders placed on weekends or Canadian public holidays will be processed on the next business day.

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Shipping Locations

We currently ship throughout Canada.

Estimated delivery times:

• Ontario: 1–3 business days
• Rest of Canada: 2–7 business days

Delivery times are estimates only and may vary due to weather, carrier delays, holidays, or other unforeseen circumstances.

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Shipping Costs

We offer free standard shipping on orders over $50 CAD within Canada.

For orders under $50 CAD, shipping rates are calculated at checkout based on your location.

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Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.

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Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Pawtive is not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

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Lost or Delayed Shipments

If your package appears to be lost or has experienced an unexpected delay, please contact us. We'll work with the shipping carrier to help resolve the issue as quickly as possible.

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Damaged Orders

If your order arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of both the product and the packaging. We'll review your claim promptly and work with you to provide an appropriate resolution.

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Questions?

If you have any questions about shipping or your order, please contact us:

Email: support@pawtive.ca