Refund policy

Return & Refund Policy

Last Updated: July 8, 2026

At Pawtive, we want you and your pet to be happy with your purchase. If you're not completely satisfied, we're here to help.

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Items returned that do not meet these conditions may not be eligible for a refund.

For hygiene and safety reasons, the following items cannot be returned once opened or used:

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

We'll review your claim promptly and, if approved, provide a replacement or refund at no additional cost.

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

If you are returning an item because you changed your mind or ordered incorrectly, you are responsible for the return shipping costs.

If the item is defective, damaged, or we made an error with your order, Pawtive will cover the return shipping costs.

We currently replace items only if they are defective, damaged, or incorrect.

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled and must follow our return process.

If you have any questions regarding returns or refunds, please contact us at:

Email: support@pawtive.ca